- What do I do when I get to a TotalEnergies station?
After your first purchase, we’ll send you a RedXtra Prepaid Card from our partner bank, which you can use at any TotalEnergies station.
- What if I lose my prepaid card?
A replacement card will be issued to you immediately.
- Who covers the cost of a lost prepaid card?
You are responsible for the replacement fee.
- How long does it take to receive my prepaid card?
Your prepaid card will be delivered within 7 working days or less.
- How much does the prepaid card cost?
The card costs ₦1,500.
- Who pays for the prepaid card?
The cost of the prepaid card is borne by the customer.
- I don’t own a car — can I still benefit from RedXtra?
Yes, you can! RedXtra is designed to empower individuals in these challenging economic times, regardless of vehicle ownership.
- How can I trust this isn’t another Ponzi scheme?
RedXtra is a legitimate digital fuel marketplace operated by Red Badge Limited, a well-established player in the oil and gas sector. Visit www.redbadge.com.ng to learn more.
- Is there a penalty for using the prepaid card at unauthorized locations?
Yes. Using the card outside approved TotalEnergies stations is a breach of contract. Please choose the cash option if that better suits your needs.